• Disputes

·         The item I received doesn't match the description.

·         I didn't receive my item.

·         I'm not satisfied with the outcome of the dispute after arbitration.

·         Can I cancel a dispute ?

• The item I received doesn't match the description.

·         Service

After clicking on the order, go to My Orders > Dispute > Dispute to submit the dispute. Select "Project does not match description" as the reason. Upload the order information along with any other important information and submit the service form. The seller will handle your dispute in a timely manner. If the seller does not process within 72 hours, the dispute will be automatically escalated to arbitration and the BWTCMALL agent will intervene.

·         Package

After clicking on the order, go to My Orders > Dispute > Disputes to submit a dispute. Select "Item doesn't match description" as the reason. Upload the unboxing video, warranty information, clear pictures of the received item, and any other important information, then submit the service form. The seller will promptly handle your dispute. If the seller doesn't handle it within 72 hours, the dispute will automatically upgrade to arbitration and a BWTCMALL agent will intervene.

• I didn't receive my item.

·         Sometimes package tracking information is not updated in a timely manner. It is recommended that you first contact the post office to check whether the package has arrived. If the post office doesn't have the package, ask the post office to provide proof that it wasn't signed for. This will facilitate processing of your dispute. After clicking on the order, go to My Orders > Dispute > Disputes to submit a dispute. Select "Did not receive item" as the reason. Then upload proof that you did not receive the item, as well as any other supplementary proof, and click "Submit". The seller will promptly handle your dispute. If the seller doesn't handle it within 72 hours, the dispute will automatically upgrade to arbitration and a BWTCMALL agent will intervene.

• I'm not satisfied with the outcome of the dispute after arbitration.

·         For each dispute, you can make one appeal. If you're not satisfied with the outcome of the dispute or arbitration, you can resubmit after the first dispute.

• Can I cancel a dispute ?

·         Yes. Buyers can cancel disputes that have been submitted. Enter the dispute and click "Cancel dispute", then click "Confirm cancellation" to cancel the dispute