· How do I purchase an item?
· How do I configure my address?
· Why can’t I place an order?
· How do I check the order status?
· How do I check the details of my order?
· Why has my order been suspended?
· What if I still need to contact the seller after placing an order?
· What if I selected the wrong size or model of an item but have already placed the order?
· How do I confirm receipt ?
How do I purchase an item?
· Find the items you need and make sure the categories and parameters of the items match your needs. You can find a detailed description of the project on the Project Description page.
· Sometimes, coupons are offered by BWTCmall or sellers. Please look out for them on the Item Description page;
· Click on Buy Now to enter the payment page. You can also add the item to your Shopping Cart and continue searching for other items.
· If you wish to purchase all the items in your Shopping Cart, you can Select All and then make payment.
Note: You cannot manually change your shipping address after making a purchase. If you have a special case, please send a messageto the seller or contact our customer service center at contact@BWTCmall.com.
How do I configure my address?
You can enter multiple shipping addresses from My Shipping Addresses and select the one you use most often as your default address.
· First, please place an order on the item you'd like to purchase in order to proceed to the payment page.
· From the payment page, you can configure your shipping address at the top and add your commonly used addresses.
· Please note that you can only add up to 50 addresses and they must be entered using English letters and numbers.
Why can’t I place an order?
· The item may have been taken down or there is no sufficient stock.
· Your account has purchased the same product repeatedly within 24 hours and the system detects that your account security may be at risk.
· Your shipping address includes non-English characters.
How do I check the order status?
· Login to your BWTCmall account and click on My Orders from the upper right of the homepage.
· You can search the order number from the search bar.
· You can also check the status of your order from the Order Status at the top of the order.
How do I check the details of my order?
· Login to your BWTCmall account and click on My Orders from the upper right of the homepage;
· Locate the order you wish to check and click Detail.
Why has my order been suspended?
· When an order is suspended, we will send you an email detailing the reason.
· You can also check the reason for the suspension from your account : My Orders > Detail
· You can check suspended orders through Suspended Orders.
What if I still need to contact the seller after placing an order？
· Login to BWTCmall.com and click on My Orders from the upper right of the homepage.
· Locate the relevant order and click on Contact Seller in the upper right to send the seller a message.
· If the seller does not reply to your message, please contact our customer service center at contact@BWTCmall.com.
What if I choose the wrong product parameters but have placed an order?
Please check the order status:
· If the order status is Awaiting Shipping, you can directly cancel the order and place a new order;
· If the order status is Awaiting Delivery, then your order can no longer be canceled. However, you can try contacting the seller for a possible solution.
How do I confirm receipt ?
· Login to BWTCmall and click on My Orders on the upper right of the homepage.
· Select an order with the status Awaiting Delivery and click Received.